Allow your customers to shop anywhere, anytime. Shoppers accept nothing less than a consistent and integrated shopping experience across all channels. Centrally manage all your sales channels to empower your customers with the choice to shop in any way they desire. With facilities such as click & collect and store to home delivery becoming the norm ensure you have the technology at your fingertips to fulfill your customer’s expectations.
Implement cross-channel and integrated loyalty schemes. Capture data and reward customers wherever and whenever they shop. Engage your customers and make them feel recognized and appreciated across all channels. With the power to tailor interactions according to the customer’s needs in real-time, you can cross-sell and up-sell while increasing customer value.
Managing of inventory is one of omnichannel retail’s greatest challenges. To ensure your customers are satisfied your stock must be accurately allocated and replenished in a timely fashion. Regardless of how or where customers choose to purchase your products online ensure your personell can keep your customers delighted by analyzing and responding to orders and stock levels in real time.
Help shoppers navigate through your store seamlessly, reduce frustration and allow more time for shopping and locating various points of interest. Get directions from any point outside your location, all the way to a specific point of interest inside a specific department of your shop. Manage the map with ease, adding points of interest and routes with a tailored content management system.
Turn data into decisions. Your retail strategy and performance can be purely driven by data. In an online world, you must appease your constantly connected customers, measure the sentiment towards your business while predicting future trends. It can be a challenge. Capture and consolidate your key retail data and presents it in a visual way so you can make sense of it all. Make smarter decisions in real-time to improve performance and boost your bottom line.
Technology that scales and innovates with your business. The speed of change within the retail industry is constant, and many retailers fear investing into a solution that meets its current challenges, but ultimately cannot scale and develop as their business does. Reduce the need for large upfront investment. As Microsoft Partners, ICON can take advantage of cloud-hosted solutions such as Microsoft Azure which guarantees uptimes of 99.97% and is completely scalable accommodating a rapid influx of traffic when required.